I was asked to perform a quick review of the customer support user experience at tmobile.com.  My short presentation wa... Details

Gogobeans had been growing exponentially, however, they had been developing on the fly and had no formal usability tes... Details

The Project Cost Accounting System allows University of Washington departments to track financial data for functions usi... Details

Just because something is deemed theory doesn't mean it has to be inaccessible.  Once you get past all the dense writin... Details